SES.HOSPEDAJES: English Guide for Foreign Owners (2026)

The SES.HOSPEDAJES portal assumes you already know your way around Spanish e-government. There is no “start here” button, no screen tells you what follows the one in front of you, and every label, menu and error message arrives in Spanish only, so a foreign owner ends up pasting official wording into a translator to work out whether something has gone wrong.

What trips people up, then, is rarely one particular step. It is the order. This guide walks the portal screen by screen in the real sequence, with the Spanish labels translated in parentheses so you always know what you are clicking.

We will keep the Spanish proper nouns where they are proper nouns (SES.HOSPEDAJES, Real Decreto 933/2021, DNI, NIE), because that is what you will see on the screen and in any letter you receive. Everything else is in plain English.

What SES.HOSPEDAJES is, in one paragraph

SES.HOSPEDAJES is the national platform where accommodation providers report each guest’s identity and stay details to the Ministry of the Interior, in compliance with Real Decreto 933/2021. It replaced the old paper guest report (parte de viajeros). If you take in guests for a price, you report. The portal lives at hospedajes.ses.mir.es. For the full picture of the rule and who it covers, see our SES.HOSPEDAJES reference guide.

One thing to settle before anything else, because it confuses almost every foreign owner: SES.HOSPEDAJES is not the same as your tourist licence. The licence comes from your autonomous community (Andalucía, Comunitat Valenciana, Canarias, and so on). SES.HOSPEDAJES is the central guest-report system. You need both, and they are issued by different authorities.

Coverage: where SES.HOSPEDAJES applies (and where it doesn’t)

SES.HOSPEDAJES covers all of Spain except Cataluña and País Vasco, which run their own separate guest-reporting systems:

• Cataluña reports to the Mossos d’Esquadra through the Generalitat’s own system.
• País Vasco reports to the Ertzaintza through the Basque Government’s system.

If your property is in either region, the steps below do not apply directly; you register with the regional authority instead. The procedure for each is in guest registration in Cataluña and País Vasco. Everywhere else in Spain, SES.HOSPEDAJES is the system you use.

Step 1: Get a digital certificate or Cl@ve

This is the single biggest hurdle for a foreign owner, so it goes first. There is no “create an account with email and password” you set up yourself. The Ministry’s Sede Electrónica sums it up in three sentences, and all three matter: the first says what gets you in, the second that registration is not over until you sign, and the third what you receive in return.

“A digital certificate or a Cl@ve registration is required. The form must be filled in and the procedure completed by digital signature and registration. Once registration is complete, both the credentials for accessing the application and those that allow the communication to be sent through the automatic procedure via a Web Service are provided.”

In other words: Cl@ve gets you in, but at the end you have to sign, and signing is done with a certificate, a DNIe or Cl@ve Firma².

The registration screen does not let you invent a fourth route: it reproduces the Cl@ve selector with exactly three options, Cl@ve Móvil (which includes Cl@ve PIN), DNIe / Certificado electrónico and Cl@ve permanente, and none of them is a foreign document on its own³. A foreign passport alone will not get you through the door. What each one does:

• A certificado digital FNMT (the certificate issued by the Fábrica Nacional de Moneda y Timbre), or any other qualified electronic certificate, as an individual or as a legal-entity representative. This is the only one that covers both jobs, getting in and signing.
• Cl@ve (Permanente, or Móvil, which is where Cl@ve PIN now lives), a government identity service. It gets you in; to sign you need Cl@ve Firma, which takes advanced-level registration and an active Cl@ve Permanente⁴.
• An electronic DNI (the Spanish national ID card) with a card reader. It shares the certificate option on screen. That one is a Spanish citizen’s card.

For a foreign owner, the practical route is usually the certificado digital FNMT, which requires you to verify your identity in person. That is done at a registration office in Spain (Hacienda offices and many town halls qualify) or, from outside Spain, through the Spanish Consular Offices⁵. Ask yours which documentation it wants before you plan a trip around it.

The first screen of the registration form, “Tipo de registro” (type of registration), asks how you want to act in the entity’s registration and offers exactly two boxes⁶:

• “Actuar en nombre propio. Registrar la entidad a su nombre.” (Act in your own name. Register the entity under your name.)
• “Actuar como representante de otra persona. Registrar la entidad representando a otra persona.” (Act as another person’s representative. Register the entity on behalf of someone else.)

The rule is simple: the identity that signs must match the holder that operates the accommodation. If the property is in your own name, you act in your own name. If it belongs to a company, you declare that you act as its representative, or use a legal-entity representative certificate. If travelling to Spain to obtain a certificate is impractical, the common path is to delegate to a Spanish gestor or administrative agent who holds a representative certificate and files on your company’s behalf. That third route is not something the portal merely tolerates, it is a Ministry rule: a third party may file, as long as the holder has empowered them in one of the forms the law admits.

“The data may be communicated through a third party provided that the third party is authorised by the obliged party in one of the forms admitted in law to act on behalf of another person.”

Both options are laid out in the SES.HOSPEDAJES credentials guide.

Step 2: Register yourself as the landlord (arrendador)

Once you can log in with a certificate, the first thing you create is your landlord registration. The portal calls this the arrendador (the person or company that operates the accommodation) and, on the form, the entidad (entity). The “Formulario de registro” (registration form) is a five-screen wizard, and when it finishes it returns the message “Registro creado” (registration created) with the entity code it has assigned and the codes of any establishments you included⁶:

1. Tipo de registro (type of registration): the own-name or representative choice from Step 1.
2. Datos de la entidad (entity data): the ownership details listed below.
3. Datos de los establecimientos (establishment data): your first properties, covered in Step 3.
4. Revisar y firmar (review and sign): the digital signature that closes the application.
5. Finalizar (finish): the “Registro creado” confirmation, with your landlord code (código de arrendador).

Save that code. You will need it for the next step and to configure any software. There is no separate form to “request” the código de arrendador. The system hands it to you when the registration completes.

What the form collects is not the portal’s whim. It is the data Real Decreto 933/2021 requires you to communicate before starting the activity, items 1 and 2 of section A) of its Annex I⁸:

• Landlord company: name or company name of the holder, CIF or NIF, municipality, province, landline and/or mobile phone, email address, company website and the url that identifies the listing.
• Establishment: type of establishment, name, full address, postal code, town and province.

Step 3: Register each property as an establecimiento

A landlord can hold many properties. Each physical property is an establishment (establecimiento) and gets its own code. The first ones go inside the registration wizard; later ones are added from Registro de establecimientos (establishment registration), whose form asks for⁶:

• Nombre (name) and Tipo establecimiento (type of establishment).
• Número de habitaciones (number of rooms) and Conexión a internet (internet connection).
• Correo (email), Teléfono (phone) and Página web (website).

You press Añadir a la lista (add to the list) once per property, then confirm. The system assigns an establishment code (código de establecimiento) per property. Ten apartments means ten codes, all linked to your single landlord code.

And there is a deadline. The registration comes before the first guest, not after:

“Compliance with the obligation set out in the previous paragraph must take place within ten days of completing the administrative formalities required in each case for carrying out the activity and, in any event, before the activity is actually carried out.”

The same article adds that a change to any of those details triggers a new communication: if you change the phone number or the listing url, you update the registration rather than leaving it as it was.

If the portal says it cannot find your tourism registration number, that is usually a sync delay between your region’s tourism registry and the Ministry. Wait two or three days or confirm with your regional tourism authority. We list this and other registration snags in the credentials guide.

Step 4: What data each guest must provide

Before you submit anything, you need the guest’s data. Real Decreto 933/2021 sets the traveller fields in item 3 of section A) of its Annex I⁸. The full list is this:

• Name, first surname and second surname.
• Sex.
• Identity document number and the support number (número de soporte) of the document.
• Document type (DNI, passport, TIE).
• Nationality and date of birth.
• Habitual residence: full address, town and country.
• Landline, mobile phone and email.
• Number of travellers.
• Relationship between the travellers, when any of them is a minor.

To those you add the transaction data (item 4 of the same section): the contract’s reference, date and signatures, the entry and exit date and time, the property details and the payment details.

Three fields account for almost all the silent rejections:

• The support number (número de soporte). It is a field of its own in Annex I, separate from the document number, and it is the single most repeated cause of rejection. The Ministry’s technical instructions mark it mandatory when the document type is NIF or NIE¹⁰. It sits on the front of the card, three letters and six digits, under a label that changes with the document version: we cover it in where the DNI support number is and in the NIE and TIE support number.
• The second surname, which the Annex lists as a separate field and the platform makes mandatory when the document type is NIF¹⁰. In our own submissions it is rejected when missing with a NIE too, so ask for it whenever the document is Spanish.
• The relationship (parentesco), when any traveller is a minor.

Two clarifications from the Ministry itself save arguments at check-in: if the guest has no email address, a mobile number is enough, and sex is recorded when it appears on the document presented or the guest provides it⁷.

On age, the rule is specific, and it is in article 4 of the decree:

“Entry reports for the use of lodging services must be signed by every person over fourteen years of age who uses them, according to the system and model to be established. In the case of persons under fourteen, their data shall be provided by the adult accompanying them.”

Children under 14 do not sign their own report: the accompanying adult provides their data, and they count as an occupied place on the booking. From 14 they are registered with full data, plus the relationship (parentesco) to that adult while they are minors; from 18, like any other traveller. On which document counts, the Ministry also answers:

“The DNI for Spanish citizens (mandatory for persons over 14), the identity card for EU citizens and the PASSPORT for foreign nationals.”

If a group of minors travels with an adult who is not their parent (a teacher, a coach, a guardian), they are registered all the same, recording the title that makes that adult responsible for them⁷. The breakdown by age and how the relationship field is filled in each case are in registering minors.

Where remote check-in fits: collect early, file later

Nothing above requires the guest to be standing in front of you. The Ministry accepts collecting the data “by any system that allows the accuracy of the data to be verified, even without their physical presence being necessary”, and treats devices that check identity remotely as valid, provided the system is compatible with data protection rules⁷. With a key box or a code lock, that is what holds the whole flow up.

In this guide’s sequence, the collection moves: it happens between step 3 and step 5, not at the door. The guest fills in the step 4 fields from their phone when you confirm the booking, you verify what they declared (the traveller’s digital certificate, a check against the payment method details, or a security code sent to their phone or email), and you reach step 5 with the report ready before anyone opens the door.

What does not move is the filing. The 24-hour clock in Article 6.3 starts at the beginning of the stay, not when the form comes back, so a check-in completed three days ahead does not bring the communication forward: what it buys you is room to fix a field before the deadline starts running. What each verification mechanism requires is in what RD 933/2021 allows without physical presence.

The legal basis for processing all this data is developed in our Real Decreto 933/2021 guide.

Step 5: Submit the guest report within 24 hours

Once you are registered and have the guest’s data, each report follows the same path in the portal¹²:

1. Open Consulta y envío de comunicaciones (query and submission of communications) and press Crear comunicación (create communication) on the Nueva comunicación (new communication) card.
2. On the Alta comunicación (new communication) screen, select the entity and the establishment the stay belongs to, and under Seleccione un tipo de comunicación (select a communication type) choose Parte de viajeros (the other option in the dropdown is Reserva de hospedaje, lodging booking).
3. Fill in the form blocks in order, starting with Datos del establecimiento (establishment data) and Datos del contrato (contract data), until the system returns the message Comunicación creada (communication created).

The deadline is set by article 6.3 of the decree, and it distinguishes two moments:

“This communication shall be made immediately, and in any event within a period not exceeding 24 hours, respectively, from the following moments: a) When the booking is made or the contract is formalised or, where applicable, cancelled. b) When the contracted services begin.”

The guest report is the communication under point b): the 24-hour clock starts when the stay begins. Then there is one more thing almost nobody does: confirm the report was accepted, not merely sent, because the system validates twice and a data rejection can arrive hours later and in silence. If any detail of a communication you already sent changes, you communicate it again⁷. Data is retained for three years from the end of the service¹³.

If a submission comes back with a numeric code (10103, 10107, 10121 and the like), our error-codes guide decodes them one by one. Doing this by hand on the Spanish-only portal, for every guest, with the 24-hour clock running, is where time and accuracy quietly leak away.

The two credential sets: portal login and SOAP

There are two kinds of credentials², and mixing them up causes a large share of failed submissions and almost every 10107 error:

Cl@ve or the certificate logs you in. After you register, the Ministry also issues a username and password for portal access. The SOAP credentials let software submit on your behalf without you opening the portal. They are not interchangeable. The credentials guide keeps them straight.

How RegistroViajero handles SES.HOSPEDAJES in English

Everything above is doable by hand. It also means logging in to a Spanish-only portal for every guest, typing data with no room for error, and watching a 24-hour deadline you cannot afford to miss.

RegistroViajero is built so a foreign owner never has to read the Spanish portal to comply. The product interface and our help center are available in English, and the guest check-in supports 9 languages (Spanish, English, French, German, Italian, Portuguese, Galician, Basque and Catalan), so your guests fill in their own data in their own language. You configure your SES.HOSPEDAJES credentials once; from then on every validated booking is reported to the Ministry on time, automatically. We describe the full automated flow in automating guest registration.

A few limits worth stating plainly:

• We do not issue your tourist licence and we do not replace the Ministry’s portal. We handle the correct, on-time submission.
• We submit to SES.HOSPEDAJES. The Cataluña and País Vasco systems are in development on our side, not yet supported.
• Check-in for your guests is never blocked by your subscription state.

Pricing is straightforward: 5 € per active accommodation per month, no minimum, and a 15-day free trial with no card. You can see how RegistroViajero works and test the connection before you commit.

Frequently asked questions

Does SES.HOSPEDAJES have an English version? No. The official portal at hospedajes.ses.mir.es is in Spanish only: labels, menus and error messages. This guide translates the key labels so a foreign owner can follow the flow.

Can I log in with just an email and password? Not with an email and password you create yourself. You sign in through Cl@ve (Cl@ve PIN, Cl@ve Permanente or Cl@ve Móvil) or a digital certificate / DNIe, and the certificate is required to sign your initial registration. After you register, the Ministry issues a username and password you can use to access the platform. The separate web-service (SOAP) submission has its own username and password.

I live abroad. How do I get a certificate? Living abroad, you can get a certificate two ways: accredit your identity in person for a certificado digital FNMT, either at a registration office in Spain or through a Spanish Consular Office, or delegate to a Spanish gestor who files on your company’s behalf with a representative certificate. See the credentials guide.

How long do I have to submit each report? You have 24 hours to submit each report, counted from the start of the guest’s stay, and the rule asks you to file immediately within that window.

Which guest field causes the most rejections? The guest field that causes the most rejections is the support number (número de soporte) of the identity document. It is a separate field from the document number, it is three letters followed by six digits on the front of the card, and a report missing it or carrying the CAN instead comes back rejected.

Where to go next with SES.HOSPEDAJES

• For the full picture of the platform: what SES.HOSPEDAJES is and how to access it.
• For the credentials, one by one: landlord code and SOAP credentials.
• To stop typing reports: see how RegistroViajero works.

The exact menu names and required fields in the SES.HOSPEDAJES portal may change between Ministry updates. This guide reflects the general flow as of the publication date; confirm specifics against the official source.

This article is informational and does not replace professional legal advice.