You submitted the guest report and then the problem arrived: a mistyped passport number, a wrong date, or a booking cancelled at the last minute. The good news: SES.HOSPEDAJES lets you correct and annul communications already sent. The less good news: the flow is not obvious, and it pays to know which option fits which case before touching anything.
Correct or annul: which one applies
| Situation | Action |
|---|---|
| Error in a guest’s data (document, name, date of birth) | Correct the communication |
| Error in the stay data (dates, number of travellers) | Correct the communication |
| The booking was cancelled after the report went out | Annul the communication |
| The guest never arrived (no-show) | Annul the communication |
| You sent the same report twice | Annul the duplicate |
The underlying logic: the Ministry’s registry must reflect who actually stayed. A stay that never happened is not corrected: it is annulled so it doesn’t count.
Before you start: find the batch
Every submission to SES.HOSPEDAJES is grouped into a batch (lote) with its own identifier. To act on a specific report you first need its batch: on the portal, the communications section lets you look up past submissions and filter by date and establishment. There you’ll see the status of each batch and of the reports it contains.
If you submit through guest-registration software, the batch identifier usually appears in the tool’s own activity log, which saves the search.
How to correct a submitted report
- Log into the SES.HOSPEDAJES portal with your certificate or access credentials.
- Open the communications lookup and locate the batch containing the report.
- Open the affected report’s detail and choose the correction option.
- Fix the wrong fields (only the wrong ones) and review the rest before confirming.
- Confirm the correction and keep the receipt with its date.
The correction generates a new communication that replaces the previous one. Don’t delete and don’t duplicate: a fresh report with the same stay data can end up counting as a duplicate.
How to annul a submitted report
- Locate the batch and the report, as for a correction.
- Choose the annulment option on the affected communication.
- State the circumstance if the form asks for it (cancellation, no-show).
- Confirm and keep the annulment receipt.
The three mistakes to avoid
- Resending instead of correcting. If you spot a wrong field and send a second “good” report without touching the first, the registry holds two contradictory communications. Correct the original.
- Leaving the report alive after a cancellation. If the booking fell through and the report stands, the registry says someone stayed when nobody did. Under an inspection, that inconsistency works against you.
- Sitting on it. Corrections and annulments have no generous grace period of their own: do them as soon as you spot the problem. The closer to the original submission, the cleaner the audit trail.
FAQ
Can I annul a report if the guest cancelled the booking? Yes. Annulment exists precisely for that: reported stays that never happened. Do it as soon as the cancellation is confirmed and keep the receipt.
What if the 24 hours have passed when I spot an error? Correct it anyway. A wrong field fixed late beats a wrong field made permanent; documented diligence counts in your favour.
Does correcting a report count as filing late? Not the same thing. The original report was filed on time; the correction adjusts its content. Keep both receipts so you can prove it.
Make the normal case never get here
Most corrections are born the same way: data typed by hand from a document, in a hurry, on arrival day. With digital check-in the guest enters their own data before arriving, the system validates it against the RD 933/2021 rules, and the report goes out clean the first time. That is how RegistroViajero works. And when something still changes at the last minute, the Ministry’s coded errors have their own guide.
Exact menu names on the SES.HOSPEDAJES portal may vary between Ministry updates. This guide reflects the general flow at the date of publication.
